Customer Survey

KUWAIT

It's important to us that you found renting a vehicle from Forum AFA Car Rental as efficient, satisfying and hassle-free as possible and that our services and staff met the high standards you expected of them. We value your comments and will use them to ensure our service is continually improved to reflect your expectations and requirements. So if you can spare a moment to fill in this simple form, we at National Car Rental would appreciate it.

As always, your details and comments will be kept in strict confidence and not shared with anyone outside of our organisation.

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Customer Name *    :         

Agreement#              :         

Phone *                     :          

E-mail *                     :          

Occupation              :           

Was the overall performance and appearance of the sales representative satisfacttory? *          Good      Fair      Poor

Did the Cleanliness and condition of the vehicle meet your expectation? *                                     Good        Fair        Poor

Was the road assistance satisfactory?*                                                                                                Good        Fair       Poor        No Answer

Was the billing detailed and accurate? *                                                                                               Good        Fair        Poor

Was your phone directed to the right person?. *                                                                                 Yes           No

Was the service provided at the expected time? *                                                                              Yes No

Was your problem Solved properly? *                                                                                                 Yes No

How long did you wait to receive your car?                                                                                      5 10 15 20 25 30 35 40 45 50 55 60 >60 Minutes.

How did you hear about us? *                                                                                                          Newspaper Friends Online Ad Other

If Other Please specify:


We thank you and appreciate any other additional comments: